Delivery and Returns

Policy

1. Delivery Policy

1.1 Delivery Locations

We deliver across Nigeria and to selected locations across Africa. Delivery availability may vary depending on your location and our logistics partners.

1.2 Delivery Timelines
  • Within major cities: 1–3 business days
  • Outside major cities: 3–7 business days
  • International deliveries: 7–14 business days

Please note: Delivery times may vary due to factors such as weather conditions, customs delays, or courier service disruptions.

1.3 Delivery Fees

Delivery fees are calculated based on your location, package weight, and delivery speed. The exact cost will be displayed at checkout before payment.

1.4 Order Tracking

Once your order is dispatched, you will receive an email or SMS with a tracking number and instructions to track your delivery status.

1.5 Failed Deliveries

If our courier is unable to deliver your package after two attempts, your order may be returned to our warehouse. You may be required to pay an additional delivery fee for redelivery.

2. Returns Policy

2.1 Eligibility for Returns

You may return an item within 7–14 days of receiving it if:
• The item is defective or damaged upon arrival.
• You received the wrong item or size.
• The product does not match its description on our website.
To qualify for a return:
• The item must be unused, unwashed, and in its original packaging.
• Proof of purchase (e.g., order number or receipt) must be provided.

2.2 Non-Returnable Items

Certain items cannot be returned for hygiene or safety reasons, including:
• Undergarments and personal care items
• Digital products or gift cards

2.3 Return Process

1. Contact our Customer Service team at [support@dutafashion.com] or via WhatsApp at ‪[+234 811 887 2974‬] to request a return.
2. Provide your order number, item details, and reason for return.
3. Our team will review your request and provide return instructions.

2.4 Refunds & Exchanges

• Refunds will be processed within 7–10 business days after we receive and inspect the returned item.
• Refunds will be issued via your original payment method.
• If you prefer, you may request an exchange or store credit instead of a refund.

2.5 Return Shipping Costs

• If the return is due to a defective or incorrect item, we will cover the return shipping cost.
• If returning for any other reason (e.g., change of mind), the customer is responsible for return shipping fees.

3. Contact Us

If you have any questions about our delivery or returns policy, please reach out to our customer support team:
📧 Email: support@dutafashion.com

📞 Phone/WhatsApp: +234 811 887 2974

🌐 Website: www.dutafashion.com